About Frozen Soups and Bakery ItemsUpdated 6 months ago

Q: Why are some soups and bakery items shipped frozen?

A: We ship certain soups and bakery items frozen to ensure they arrive at your doorstep in optimal condition. This method helps maintain freshness and quality during transit, especially for perishable items.

Q: How can I tell when the items were made?

A: Each package will include a label that states the date the item was created. This helps you keep track of the freshness of your meals.

Q: What is the shelf life of these frozen items?

A: Our frozen soups and bakery items have a shelf life of up to 6 months when kept in the freezer, and if stored directly in the fridge, please reference the label for shelf life. This allows you to stock up and enjoy your favorite meals at your convenience!

Q: What should I do if I receive a frozen item?

A: If you receive a frozen item, it is perfectly safe to consume. You can either thaw it in the refrigerator before use or heat it directly from frozen, depending on the item. Just follow the reheating instructions included with your meals for the best results.

Q: Can I refreeze items after they have thawed?

A: We recommend consuming items once they are thawed. While it's generally safe to refreeze, the texture and quality may not be the same after thawing.

Q: What if I have concerns about the quality of the frozen items I received?

A: If you have any concerns about the quality or condition of your frozen items upon delivery, please reach out to us immediately. We’re here to help and can provide replacements or credits as needed.

Q: How should I store the items after delivery?

A: Upon receiving your order, please store frozen items in your freezer until you’re ready to enjoy them. For soups and bakery items, keeping them sealed will help maintain their freshness.