What Happens If My Delivery Is Lost, Stolen, Damaged or Spoiled?Updated a year ago

If you experience a delay in transit that affects the quality of your food, not to worry! As long as you’ve purchased our Shipping Protection, your order is backed by our shipping guarantee. If your delivery is lost, stolen, damaged or spoiled, we’ll reship your order and do what we can to make it right.*

If you purchased Shipping Protection, claims for orders marked as delivered must be filed within 15 days of the order being marked as delivered with Shipping Protection.

Damaged/Spoiled

Sometimes, as hard as they may try, FedEx and UPS are not always able to deliver packages on time. And we all know what that means for perishable goods. Don't worry, we got your back. If your food is spoiled because they delivered it late, we will work with you to get you out a replacement!

Lost

If your tracking information indicates that your package has been lost in transit and is undeliverable, please contact us and we will arrange for a replacement shipment!

Stolen

We've all experienced this at one time or another, porch theft! It's the worst because you're so excited to receive the package delivered email and then poof it's not there! No worries, we can get a replacement order shipped out for you! Please contact us and we will get you all squared away.

*reshipments are of equivalent value to original purchase. for our subscription customers who do not want a reshipment, we offer the retail value minus any shipping/taxes/coupons/discounts 

 *Please note: If you live in a rural/remote area, we strongly encourage you to upgrade your shipping to Express.