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Shipping Protection FAQ

Why is shipping protection necessary for my orders?

Shipping protection is essential because it safeguards your purchase against potential delivery issues. In the e-commerce world today, brands like ours face challenges with major delivery companies not providing refunds for late deliveries. Since we

What does shipping protection cover?

Shipping protection covers issues such as delayed deliveries, lost packages, or damage during transit. This means you can have peace of mind knowing that your order is protected from unforeseen delivery problems.

Why don’t the delivery companies cover these issues?

Unfortunately, major delivery companies do not offer refunds to brands for delays or errors on their part. This leaves us with little control over their deliverability rates, which is why shipping protection is so important.

How does shipping protection benefit me as a customer?

By opting for shipping protection, you ensure that any issues with your delivery are swiftly resolved without additional costs to you. This means faster resolutions and replacements, keeping your experience smooth and hassle-free.

Is this common practice in e-commerce?

Yes, shipping protection is becoming standard across the e-commerce industry. As brands face increased risks with delivery issues, this measure helps maintain service quality and reliability for customers.

How can I add shipping protection to my order?

During checkout, you'll have the option to add shipping protection to your order. Simply select it, and you'll be covered for any delivery-related issues.